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FAQ
Customer Service Opening Hours:
Monday to Friday: 09:00 AM – 05:00 PM
Saturday and Sunday: 11:00 AM – 04:00 PM
How can I contact you?
If we can assist you, please use our contact form or send an email to support@the-costume-chest.com
How long does the delivery of my order take?
It depends on your location. Orders processed here will arrive within 1–3 business days. International deliveries may take between 8–12 days. Delivery information will be provided in your confirmation email.
How can I track my order?
Click here to track your order.
What are the return conditions?
Orders can be returned within 14 days of receiving the package. The product must be returned in its original condition, must not be damaged, and must not contain any unusual odors. If the product does not meet these conditions, we will send it back and will not be able to issue a refund. So please check carefully before returning the product.